Privacy Policy – GetPrice

1. Definitions

2. Information We Collect

3. Special Personal Information

We do not intentionally collect or process special personal information as defined under POPIA (including religious beliefs, health information, biometric data, or criminal records).

If such information is provided to us unintentionally, it will be processed only as permitted by law and may be deleted where appropriate.

4. Children

The Site and Service are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

5. How We Use Personal Information

We process personal information for the following purposes:

• To provide and operate the Service
• To monitor and retrieve publicly available web data configured by customers
• To provide customer support
• To manage billing and subscriptions
• To maintain platform security and prevent fraud
• To enforce our Terms of Service
• To improve and develop the Service
• To comply with legal and regulatory obligations

We do not sell personal information.

6. Lawful Basis for Processing

We process personal information where permitted by law, including:

• Performance of a contract
• Legitimate business interests
• Consent (where required)
• Compliance with legal obligations

7. Scraping and Third-Party Websites

The Service may access publicly available web pages and data sources specified by customers.

You are responsible for ensuring that your use of the Service complies with applicable laws and access restrictions in your jurisdiction.

We do not guarantee uninterrupted access to third-party websites and are not responsible for changes made by those websites.

8. Confidentiality of Customer Data

Customer Content remains the property of the customer.

We:

• Use Customer Content solely to provide and improve the Service
• Do not use non-public customer data to benefit competitors
• Do not claim ownership of publicly available data collected at customer instruction

Aggregated or anonymised insights used to improve the Service will not identify your organisation or reveal confidential information.

9. Sharing of Personal Information

We may share personal information with:

• Hosting providers and infrastructure operators
• Payment processors
• Professional advisers
• Legal authorities where required by law
• Parties involved in mergers, acquisitions, or corporate restructuring

All operators are bound by confidentiality and data protection obligations.

We do not sell personal information.

10. Cross-Border Transfers

Personal information may be processed outside South Africa, including in jurisdictions where our service providers operate.

Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Contractual data protection clauses
• Processing in jurisdictions with adequate legal protections
• Data processing agreements with operators

11. Data Retention

We retain personal information only as long as necessary for legitimate business or legal purposes.

• Account data: while active and up to 24 months thereafter
• Billing records: up to 5 years (for tax compliance)
• Usage logs: typically 30–90 days unless required longer for security
• Support communications: up to 3 years
• Customer Content: according to subscription terms, subject to backups and legal obligations

Data may be securely deleted or anonymised once no longer required.

12. Security Safeguards

We implement reasonable technical and organisational measures to protect personal information, including:

• Access controls
• Encryption in transit
• Secure infrastructure providers
• Limited internal access on a need-to-know basis

In the event of a security incident involving personal information, we will take appropriate remedial action and notify affected individuals and the Information Regulator where required by law.

No system is completely secure. Users are responsible for safeguarding account credentials.

13. Automated Decision-Making

We do not make automated decisions that produce legal or similarly significant effects on individuals.

14. Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal information
• Restriction or objection to processing
• Data portability (where applicable)
• Withdrawal of consent (where processing is based on consent)

Requests may be submitted to: privacy@getprice.ai

If you are not satisfied with our response, you may lodge a complaint with:

The Information Regulator (South Africa)

15. Direct Marketing

We will send marketing communications only where permitted by law.

You may opt out at any time using unsubscribe links or by contacting us.

16. Data Breach Notification

If personal information is compromised as a result of a security breach, we will:

• Investigate and contain the incident
• Notify affected individuals where required
• Notify the Information Regulator where required under POPIA
• Take steps to prevent recurrence

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The effective date reflects the most recent version.

Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

18. Contact Information

GetPrice (Pty) Ltd

Email: privacy@getprice.ai

Information Officer: privacy@getprice.ai

Information Regulator (South Africa):